Raise a Defect
Describe the problem and add photos.
Type
Defect
Improvement
A problem to fix, or an idea to make things better.
Unit
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Issue type
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What kind of issue is it? (e.g. Hygiene, Product Quality)
Priority
Low
Medium
High
Urgent
SLA to close
8 hours
24 hours
Custom date…
How long until this should be closed. A custom date is due at the start of the next day.
Assign to
(optional)
Auto-assign
Leave on Auto-assign to route by issue type, or pick a person.
Description
(optional if you add a photo)
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Photos
(optional, up to 10)
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Documents
(optional)
📎 Attach documents
Photos? Please use
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above — it shrinks them so they upload. Documents are for files like PDFs.
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